Frequently Asked Questions

Our Privacy Policy   Satisfaction Guarantee   Automated Ordering System   Payment Methods   Shipping & Handling Charges   Sales Tax   Return Policy


Our Privacy Policy

The information you provide to us when ordering a product or requesting a catalog will not be sold or given to any one else. We may from time to time send you additional information via e-mail or postal mail about our new product offerings or specials. If you would rather not be included in our mailings please indicate so in the comments field of either your order or catalog request form.

Satisfaction Guarantee

If you are not completely satisfied with your purchase for any reason simply return it to us within 30 days with your Sales Receipt and we will promptly refund your purchase price. Please note though that shipping charges are not refundable.

Automated Ordering System

To order a product simply click on the "Add to Cart" button found on each product's description page. Enter the quantity desired and then click on the appropriate button to either continue shopping or to complete your order. If you choose to continue shopping, when you have finished browsing through our product pages, click on the "Show Order" button located on the left side of each page. It will guide you through the rest of the ordering process where you will be prompted to enter your billing and shipping information using our secure server.

Payment Methods

   
We accept Mastercard, Visa, and Discover credit cards through our automated ordering system's secure server. To place an order using a check or money order go ahead and place your order choosing the Check or Money Order option. Then print a copy of your order and send it to us with your payment. We will hold your order until we receive your payment and it has cleared our bank.

Shipping & Handling Charges

Shipping and handling charges apply to all orders and are calculated automatically within our ordering system. We ship all orders using the United States Post Office. We've found that they offer the most reasonable rates.

FOR DOMESTIC ORDERS SHIPPED WITHIN THE UNITED STATES - We offer two options: 1st Class Mail (the least expensive), 2 - 3 Day Priority Mail.
    $4.50 is the minimum shipping charge for 1 item going 1st Class Mail.
    $5.25 is the minimum shipping charge for 2 - 3 Day Priority Mail.
Additional items or heavier items within the same order will incur additional charges. Usually 0.50 or 1.00 more for each item. However, some items (specifically the extra large box of incense or crystal balls) will be more because of the heavier weight of the package.

FOR INTERNATIONAL ORDERS - Shipping charges are usually calculated automatically by our ordering system. The shipping charges for these orders is generally between $15.95 and $20.95 for the first item based on the destination and the item ordered plus additional charges for additional items in the same order. We ship all international orders by Global Priority Mail.

If a shipping charge does not appear when you complete your order it will be calculated manually when we receive it. If shipping charges do not appear on your order and you'd like to know the exact total of your order before it is processed, just let us know in the comments section of the order. We will then email you with the exact total and a request for confirmation before shipping.

Sales Tax

Sales tax of 9.25% will be added to all orders sold in California.

Return Policy

Items returned must be in re-saleable condition and must include a copy of the Sales Receipt. The customer is responsible for all shipping charges incurred in returning items. Please call before sending your purchase back so that we can be expecting it. Refunds will be processed promptly. All amounts will be credited to the credit card used in the original sale. If a check or money order was used in the purchase a Spirit of Angels company check will be issued to the purchaser.

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